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Customer service

Experiencing an issue with your online purchase, have a question about your order, or need information about your visit to the Grand Palais? Our customer service team is here to help and will do everything possible to provide you with a prompt and helpful response.

Experiencing a problem?

If you have any questions about your purchase, online order, or upcoming visit to the Grand Palais, we invite you to check our Ticketing FAQ

If you can't find the answer you're looking for, our customer service team is here to help and will get back to you as soon as possible. Please use the form on this page to specify the nature of your request.

Simon Lerat pour le GrandPalaisRmn, Paris, 2025

For any information requests

If your inquiry concerns opening hours, ticket prices, available services, access to the Grand Palais, cloakroom facilities, your ticket order, or rescheduling a visit, our customer service team is here to help.

You can reach the GrandPalaisRmn customer service team using the following contact details:

  • Address: Le Grand Palais - 25 Avenue du Général Eisenhower, 75008 Paris
  • Phone: +33 (0)1 44 13 17 17 (standard call rate)
  • Hours: Daily, from 9:30 am to 8:00 pm
GrandPalaisRmn, Simon Lerat, 2024

For any technical support requests

If your inquiry relates to an issue with creating your account, logging in (including password recovery), or a problem during online payment, our technical support team is available to assist you. 

You can contact them at the following details: 

  • Address: France Billet, 27 rue Victor Hugo, 94200 Ivry-sur-Seine
  • Phone: +33 (0)1 87 66 59 27 (standard call rate)
  • Hours: Monday to Friday, from 9:00 AM to 6:00 PM

Online sales are governed by the terms and conditions of sale outlined below (in French) :

Withdrawal policy Applicable only to

Edition 

GrandPalais / GrandPalais+ Passes

Visitor regulations

Building

Specific areas

 

Do you have a question?

Where is the Grand Palais located?

The Grand Palais is located in the heart of Paris, just steps from the Champs-Élysées. The main entrance is at Square Jean Perrin, 17 Avenue du Général Eisenhower, 75008 Paris, where you will find the welcome hall. The Nave entrance is at 7 Avenue Winston Churchill.

View the interactive map

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